Please read the answers to our Frequently Asked Questions.
Why aren't prices listed on your website?There are a few reasons we don’t list prices for our larger items online. First off, our prices can change. We always work to get you the best deal, but costs can fluctuate based on shipping and vendor offers. For custom pieces, we get exact quotes from our builders to give you the most accurate price possible.
When it comes to shipping, we do a little extra legwork to find you the lowest rate. That means we compare carriers to ensure you’re getting the best price, which can take a bit of time.
But most importantly, we believe customer service is what makes small businesses like ours special. We want to chat with you! We’ll walk you through the product, answer any questions, and make sure it’s the perfect fit for your needs. Yes, it might take a little more time, but we think the extra effort is totally worth it to make sure you’re thrilled with your purchase. Plus, we help avoid returns by getting it right the first time!
How can I order something I see on the website or on Facebook?If you see something on the online shopping portion of our website, please order through our website. Rest assured that the site is secure and that we don’t receive or store any of your credit card information.
If you see something on the other portion of our website or on Facebook, the best way is to start with an email to kristen@cabincreationswi.com or call us at 715-339-6238. After we know the item that you are interested in, we will check the availability of the item and let you know the price including the 5.5% Wisconsin State Tax. We can either hold items at the store for pick up or, in many cases, ship items to you. To ship items we need your zip code to get a shipping quote. We use the best method for shipping based on the product. Smaller items usually ship USPS, with larger items on UPS or FedEx. Because of the size and weight of the Amish log furniture, shipping becomes more complicated. The pieces come to us pre-assembled and wrapped in moving blankets by our Amish builder whom hires a driver to delivery to us once a month. Larger items can be shipped, however it may require freight carrier which can be expensive. Again, we like to have these conversations with you so that we can figure the best way to get you want you are looking for. We accept payment in form of a check via the mail, by processing a credit card over the phone, or by sending you a secure invoice to pay via email through the Square network. We do not keep credit card numbers on file.
Do you build your own products?No, all of our products are purchased from vendors or made by local craftsmen. When Cabin Creations was first established in the early 2000s, some furniture was built on-site by the original owners. We do not have access to, or the ability to, make any pieces. However, we use the same Amish builders as the previous owners did, and he can do many custom pieces. In total, we support over 225 companies in our store!
Why don't you have everything in the store listed online?Our selection of items is constantly changing. Many items are one-of-a-kind. With literally thousands of items in the store, we simply can’t keep up with the website! We do take some group pictures of new arrivals or specific items and post them on our Facebook page. If you find something you like on Facebook, simply email us kristen@cabincreationswi.com or give a call at 715-339-6238 and we can get you the information you need to make a purchase.
Do you offer discounts or package deals?We like to keep things simple and fair, so we offer our best prices on all items, all the time! We don’t believe in padding prices just to create a “deal.” Instead, we aim to be straightforward and give everyone a fair price right from the start.
That said, for larger orders, we can sometimes chat with our vendors and builders to see if they can offer a discount, which we’re happy to pass along to you! Just let us know what you’re looking for, and we’ll see what we can do!
Is Cabin Creations open year round?Yes! We are open year round, 7 days a week! We are closed for the major holidays, and in the event of extreme weather conditions. We will post on our Facebook page and Google for any unexpected closings.